As every garment is made especially for you, we do not offer refunds for change of mind.
However, we are happy to offer:
- One complimentary size exchange (subject to availability)
- Store credit for eligible returns
- Replacement in the event of a damaged, defective or incorrect product
Size Exchange
We offer one complimentary size exchange per order.
To request a size exchange, please contact us within 3 days of delivery with:
Order number
1.Proof of purchase
2.Clear photographs and unboxing video mandatory
The garment must be:
1.Unused
2. Unwashed
3. In its original condition
4. Returned with all original tags and packaging
5.Size exchanges are subject to stock and fabric availability.
Store Credit
If a return is approved, we will issue store credit equal to the value of the returned product.
Store credit will be issued once the returned product has been received and passed our quality inspection.
Store credit is non-transferable, non-refundable, cannot be redeemed for cash, and expires six (6) months from the date of issue.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please email us at hello@heartofthree.com within 3 days of delivery with your order details and clear photographs/unboxing video.
Once verified, we will arrange a replacement or refund, depending on the nature of the issue.
Refunds, where applicable, will be processed to the original payment method within 7–10 business days after approval.
Cancellations
1.Orders may be cancelled within 24 hours of being placed.
2.Once production has begun, cancellations are no longer possible, as each garment is crafted specifically for you.
Contact Us
For any exchange, return or cancellation request, please contact us at:
Email: hello@heartofthree.com